To install the Nielsen App on an Android device just follow the steps below.

STEP 1: You will first need to download the Nielsen App. You can do this from your device by searching for 'Nielsen Mobile App' within the Google Play application on your device, or click the link here on your Android device.

STEP 2: Once the installation has completed, you will find the 'Nielsen Mobile App' in your applications list. You will need to click on the Nielsen Mobile icon to start it for the first time.

STEP 3: Now, you will be asked to input your username and password. The username is the email address you provided during the enrollment process. The password is the same password you used for your account in the enrollment process.

STEP 4: The Application will ask you to "Accept" the Software License Agreement / Privacy Policy. Review the Agreement and Click "Accept".

STEP 5: Next you will need to accept the setting to allow the Nielsen app to collect app usage.

1. Pressing the OK button will launch the settings application to allow you to enable this setting.
2. Scroll down to find Nielsen Mobile App and switch the toggle to allow usage tracking

STEP 6: This will take you to the main screen on the app and you will see the Active UI.

That's it! The Nielsen Mobile App is now installed on your device.

Tip: Want to check that your Nielsen Mobile App has been properly installed? Open the Nielsen Mobile App and tap on the Panel Status tab. If you see "Active" then you're all set! If you see an "Action Needed" message, please press the "Help" button to contact the help desk in order to resolve the issue.

To install the Nielsen Mobile App on your iOS device please follow the steps below.

STEP 1: Download the Nielsen Mobile App. Click the link below from your iOS device, or search for 'Nielsen Mobile App' within the App Store on your iOS device.

STEP 2: Open the Nielsen Mobile App after completing the download.

STEP 3: Enter the username (email address) and password you created during registration, then press the "Sign In" button.

STEP 4: Accept all of the panelists agreements and prompts.

STEP 5: Follow the in-app steps to complete the Nielsen Mobile App installation.

STEP 6: When you have completed all the steps above, the Nielsen Mobile App status will change to ACTIVE (green). This iOS device is now registered and active in the Nielsen Computer & Mobile Panel.

Unlike Android, iPhones and iPads use different profiles that are not compatible with the Nielsen App. As a result, it's important to configure both the cellular and wi-fi on your iOS device to be an active member in our panel. Please note that configuring your wifi and cellular will not affect your cellular service, instead it just allows our app to properly communicate with your iOS device.

You can follow the steps below to configure.
1. Tap on "Install"
2. You will see a pop-up asking you to install the profile; tap on the "Install Now" button.
3. You will see "Profile Installed". Tap the "Done" button, then press the HOME button and you're all done!

Tip: You can double-check to make sure the Nielsen profile was successfully installed by going to Settings → General → Profiles & Device Management, and tap the "Nielsen" profile listing.

Simply sign in to your Computer & Mobile account and click on "Devices". Select the device you want to install or select "New Device" if you would like to register a new device.

If you are registering a new device just answer the short questionnaire and follow the instructions you are given. If you are installing on a device that has already been registered please verify that the information about the device is correct and then follow the instructions.

For mobile devices: Open the Nielsen Mobile App and tap on the Panel Status tab. If you see the status is "Active" then you're all set! If you see an "Action Needed" message, please press the "Help" button to contact the help desk in order to resolve the issue.

For PC:
1. Open the Task Manager by holding down Control+Alt+Delete.
2. Click on the Processes tab.
3. There should be 2 or 3 NielsenOnline.exe listed. If so, the app is installed.

For MAC (Apple) computers:
1. Click the magnifying glass icon (Spotlight) on the right of the menu bar (top right of the screen)
2. Type "activity" in the search box and press Return.
3. If there are processes named "metermanager" and "the meter" in the list, the app has been successfully installed.

Yes! Multiple computers and mobile devices can be active at one time.

Note: While there is no limit for how many computers can be active, eligibility for mobile devices is device and population based. So, as long as we have not yet reached the limit for a specific device or a specific population you can register multiple mobile devices.

Tip: If your device is currently ineligible, but you are interested in joining the mobile panel, feel free to check back from time to time as you may become eligible in the future!

No, the software runs silently on your device and will not affect its performance.

Note: If you perceive that your device performance is being impacted, let us know by contacting our helpdesk so we can help you troubleshoot any issues.

Congratulations on your new device! To add a device to the Nielsen Computer & Mobile Panel simply login to your Computer & Mobile account, click on "Profile" and then select "Devices" from the menu.
From the Devices page select "New Device." You just need to answer a few questions about the device and who in the household uses it. Then follow the installation instructions that are given.

To update your profile please login your Computer & Mobile account, and click on “Add/Remove” people from the landing page or click on “Profile” and then select “People” from the menu. This will take you to the Members page where you can add a new member or edit the information for any of the existing household members. If you wish to remove someone from the household click on the “Edit” button below that person’s name on the Members page. There will be a question at the bottom of their page asking if you would like to remove that person.

To update your password, simply close this FAQ window and select “Account” and “Change password” within your profile page.

In order to earn points, all you have to do is keep the Nielsen Computer & Mobile App installed on your computer/mobile device and then just use your computer/mobile device normally. You're rewarded just for being active and using your device, it couldn't be simpler!

To thank you for being an active member, we offer you a points-based reward system. As long as you stay active, you will accumulate points which can be redeemed for gift vouchers. By joining this panel, you’ll receive:

1. Monthly incentive for being an active member
2. Quarterly bonus for 3 consecutive months of activity
3. 10 tokens at sign up and 5 tokens every month for being a registered member. You can use tokens to play scratch-off or spin-the-wheel style games to earn rewards

If you'd like to know more, further information can be found by selecting "Rewards" within your profile page, or by contacting the helpdesk .

Every time we add points to your account, you will receive a confirmation email to the email address specified by you. You can check your balance regularly, by visiting the Profile Management site, and selecting "Rewards" from the menu or by opening the Nielsen Mobile App on your mobile device

Your points will be available to use for 2 years after being credited. Any unused points remaining after this period will expire.

Additionally if you choose to leave the panel or if you are inactive on your eligible devices for a period of six (6) consecutive months, your points account will be closed and points expired. Once expired, your points cannot be reinstated.

For any further questions about points expiration, please Contact Us.

Here at Nielsen, your privacy is our number one concern. Therefore, we take every step necessary to protect both you and your personal information. For example, your name is separated from the collected data, which is then combined with the data of thousands of others like you to provide insights to our clients while protecting your anonymity.

Also, our apps never collect sensitive information like usernames, passwords, or credit card information.

We also will never sell your personal information nor will we allow our clients to market or sell anything directly to you. With Nielsen, your private information stays private.

If you'd like more detailed information on the type of data being collected and our privacy practices, please read our Privacy Notice or contact the helpdesk for further support.

No problem. Simply go to your Profile Management page, and click "Account" and "Manage Account" in the menus. Enter your email address, choose your communication preferences and click "Submit". You will no longer receive any emails from the Computer & Mobile Panel team.

Note: to keep participating, you will still need to receive a limited number of emails that are relevant to your participation. If you wish to stop all communication you must opt-out entirely from the panel and stop collecting rewards.

We're sorry to see you go! To leave the panel, simply open your Computer & Mobile account page and select "Account" and "Manage Account".

You will need to select "Opt-out" and confirm that you really want to leave the panel. Then, find your device(s) from the list below and follow the uninstallation steps.

Note: Once you leave the panel, you will not be able to rejoin at this time!

Android

You can uninstall the Nielsen Mobile App from the Settings application

STEP 1: On your device, go to Settings.

STEP 2: Select ‘Applications ’.

STEP 3: Find and tap on the Nielsen Mobile App.

STEP 4: Tap on uninstall to begin the uninstallation process.

iOS

To uninstall the Nielsen Mobile App on iOS devices (iPhone/iPad), please follow the steps below (note that all steps must be completed to fully remove the app):

First, open the app to determine which set of instructions to follow:

• If a purple Points Balance and a green Status circle is visible (Figure 1), follow steps A1-A3
• If a green Status circle and a list of available network connections is visible (Figure 2), follow steps B1-B3

Figure 1 Figure 2

Steps A1-A3

A1: Find the Nielsen Mobile App on your home screen and press on the Nielsen Mobile App icon until ‘Remove App’ appears, then press ‘Remove App’.

A2: When ‘Remove Nielsen Mobile App?’ is displayed, then select "Delete App". (Note: removing the app from the Home screen will still keep the app in your App Library).

A3: Verify the Nielsen Mobile App icon is no longer on your iOS device, and you are done.

Steps B1-B3

B1: Remove Profiles
1. Open the Settings Application and go to Settings > General
Access your Profile Settings by following one of these paths (based on your OS version)

1. General > Profile
2. General > Device Management
3. General > Profile Management
4. General > Profiles & Device Management

*If you do not see above options within the General section of Settings, that means no profiles are installed

2.You will see one or more profiles installed on your device that start with Nielsen. Select a profile and press the "Remove" button. Then, follow the steps until the profile is completely removed. If you cancel during these steps, the profile will not be removed.

3.Review the list of profiles to confirm all Nielsen Profiles are removed.

*To retrieve the full list of configured Wi-Fi networks, launch the Nielsen Mobile App and tap on the "Setup Status" tab. You should see a list of configured Wi-Fi networks.

B2: Turn Off Proxies

1. Open the Settings Application and go to Wi-Fi.

2. Look for the Wi-Fi networks that you have configured. Tap on the Wi-Fi name you need to remove (based on the list of configured Wi-Fi networks in the Nielsen Mobile App). Scroll down to the HTTP PROXY section.

• iOS 9-10 users: Toggle to "off"
• iOS 11 and later users: Tap on Configure proxy, toggle to "off" and press "Save"

3. Continue Steps 1 and 2 until the proxy setting is set to "off" for all your configured Wi-Fi networks.

*You may not see all the Wi-Fi networks configured under Settings->Wi-Fi because Apple will only list the nearby Wi-Fi networks. To turn off proxies you need to be on the Wi-Fi network. Example: If you are trying to remove an office Wi-Fi while at your home, you may not see it in the list. You need to be connected to the office Wi-Fi to change the proxy settings.

B3: Delete the Nielsen Mobile App

1. Find the Nielsen Mobile App on your home screen and press on the Nielsen Mobile App icon until ‘Remove App’ appears, then press ‘Remove App’.

2. When ‘Remove Nielsen Mobile App?’ is displayed, then select ‘Delete App’. (Note: removing the app from the Home screen will still keep the app in your App Library).

3. Verify the Nielsen Mobile App icon is no longer on your iOS device, and you are done.

*If you only opt-out through the website and don't remove the Nielsen Mobile app, we will no longer process your data but you may still be sending logs to our servers via the app.

STEP 1: Select start and search for "Uninstall a program".

STEP 2: Select the Nielsen program.

STEP 3: Right click on the Nielsen program, select uninstall.

STEP 4: Follow the onscreen instructions.

STEP 5: Restart computer if prompted.

STEP 1: Click the Spotlight icon in the upper right hand corner of the screen.

STEP 2: Type in Nielsen in Spotlight.

STEP 3: Locate Nielsen Uninstall on the list of displayed items and click it.

STEP 4: Click Uninstall.

STEP 5: A prompt will come up asking for the Admin password. Enter the password and click OK.

STEP 6: A confirmation will display showing the uninstall is complete. Click OK.

STEP 7: Restart the Mac.

That's it! The Nielsen Mobile application and settings are now removed from your device(s).

You may contact the help desk via our website by clicking on "Contact Us" at the bottom of the page.

On mobile devices, you can contact the help desk by launching the app and then clicking "Email our help desk". You may type any additional information in the body that you feel will help in resolving your request.